Refund policy

Returns & Exchanges

At BLEACHERZ, every item is custom-made specifically for you. Because your apparel is produced on demand with your school's or organization's branding, we are unable to accept returns or exchanges for most orders.

If there is an issue with your order, we're here to help. Please contact our support team with your order number and clear photos of the issue, and we'll work quickly to make it right.

Custom-Made Products

All BLEACHERZ products are made to order after your purchase is placed.

As a result, we cannot accept returns, exchanges, or offer refunds for:

  • Ordering the wrong size
  • Changing your mind after placing an order
  • Ordering the incorrect item, colour, or design
  • Duplicate orders placed by mistake
  • Minor colour variations caused by screen settings or fabric dye lots

Please review your order carefully before completing your purchase.

Sizing

Every product includes a size chart to help you select the best fit.

It is the customer's responsibility to review the size chart before ordering. Since each item is produced specifically for you, we cannot exchange or refund garments ordered in the wrong size.

If you're between sizes or have questions about fit, we recommend contacting us before placing your order.

Colour & Product Variations

We make every effort to display product colours as accurately as possible.

Please note that actual colours may vary slightly due to:

  • Computer and mobile screen settings
  • Fabric dye lots
  • Printing processes
  • Product materials

These minor variations are considered normal and are not grounds for a return or refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during production
  • Defective
  • Incorrectly printed
  • Different from what you ordered

Please contact us within 7 days of receiving your order.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

Once reviewed, we'll replace the item or provide another appropriate solution at no additional cost.

Order Changes & Cancellations

Because production begins shortly after an order is placed, changes or cancellations may only be possible before production starts.

If production has already begun or materials have been ordered, we may be unable to cancel the order.

If a cancellation is approved after production materials have been committed, a cancellation fee may apply.

Lost or Damaged Shipments

If your package is lost in transit or arrives visibly damaged, please contact us as soon as possible.

We'll work with the shipping carrier to investigate the shipment and arrange a replacement when appropriate.

Need Help?

Our goal is for every customer to receive apparel they're proud to wear.

If you have any questions about your order, sizing, or a product you've received, we're here to help.

Email: info@bleacherz.ca