Frequently Asked Questions
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Everything you need to know about building a Team Store or placing a custom order. Still stuck? Reach out at info@bleacherz.ca.
Getting Started
We handle custom apparel two ways: build a Team Store that stays open so your members can order spirit wear whenever they want, or place an At-Once Order for a one-time custom run — no store needed. Both start right from our site.
Nope. Whether you're setting up a store or placing a one-time order, there's no minimum quantity. Order one hoodie or fifty — we'll make it happen.
If you want an ongoing spot where your school, team, or group can order spirit wear on their own schedule, go with a Team Store. If you just need a batch of custom items for one specific event or order, At-Once Order is the faster path.
Team Stores (Create My Store)
It's your own branded online shop, built around your logo and product picks, that stays live so members can order whenever they want. No chasing down payments, no boxes of inventory sitting in your garage.
Your first 10 products are free to add. Anything past that is $10 per additional item, invoiced before your store goes live — so you'll always know the total before we build anything.
Plan on at least 48 hours from the time you submit your request. We'll send you a preview before it goes live, so nothing surprises you at launch.
Once your store is live, you get a link (and a QR code) to share however works for your group — group chat, email, a flyer, whatever fits. Each member orders and pays on their own, and their order comes straight to them.
Not unless you want it to. Your store stays open, so it's there whenever a new member joins or someone wants a reorder — we're not locking you into a one-time sale window.
Our online form caps at 20 items to keep things manageable. If you need more, email us at info@bleacherz.ca and we'll work out a custom quote.
At-Once Orders
It's a one-time custom order — pick your products, sizes, and logo placement, and we take it from there. No storefront, no ongoing setup, just a single custom run.
No — submitting is just a quote request. We'll send you a mockup for approval first, then an invoice. Nothing goes into production, and no payment is taken, until you've signed off.
Once you've approved your mockup and paid, plan on 10–14 business days for production and shipping to your door.
Yes — there's no minimum on At-Once Orders. A single custom hoodie is just as easy for us to run as fifty.
If your order needs an uploaded logo, you'll get an email with a secure upload link within a few minutes. From there: mockup for approval, invoice, payment, then production begins.
Artwork & Logos
Vector files (AI, EPS, SVG, or a print-ready PDF) work best. PNG and JPG are fine too as long as the resolution holds up. Check our Artwork File Guide for the full breakdown.
No problem — pick "Text template" when you're building your order or store, and our team will design something for you using your school or team name.
Yes. Send us your logo as-is and we'll take care of the details. If anything needs real cleanup work, we'll reach out before touching your art — you won't be surprised by extra changes.
We'll work with you to get it there. If your file needs cleanup — resizing, converting to vector, fixing resolution — we'll take care of it, but it may add a little extra time to your store setup or order. We'll always give you a heads-up if this applies to your artwork.
Yes — every order gets a mockup for approval before anything goes into production. Nothing gets made until you've signed off.
Decoration Methods
DTG (direct-to-garment) is great for full-colour designs. Embroidery gives a stitched, premium look — best for polos, hats, and jackets. DTFlex works across nearly any fabric, including performance wear. We'll help you pick the right one for your design if you're not sure.
Yes — you can select multiple placements (like left chest plus full back) right in the order form for each item.
Turnaround & Shipping
We ship across Canada. For Team Stores, each member's order ships straight to them individually — no need for you to collect and redistribute anything.
For At-Once Orders, plan on 10–14 business days after your mockup is approved and paid. For Team Stores, allow at least 48 hours to launch, with individual member orders produced and shipped as they come in.
Let us know your deadline when you submit your order or request, and we'll tell you what's realistic. We can't always guarantee a rush, but we'll always be upfront about what's possible.
Payment
Never upfront. For At-Once Orders, you'll approve a mockup first, then receive an invoice — payment happens after that, before production starts. For Team Stores, your members pay individually when they place their own orders.
We accept all major credit cards, paid securely online through your invoice.
Since everything is custom-made for you, decorated items are non-returnable — except in the case of a production defect on our end. If something's wrong with your order, reach out and we'll make it right.
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